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Before you pay
New accounts receive a 3-day app trial without a payment card. It does not automatically charge you. A paid subscription requires a separate checkout confirmation. Paid checkout is available through Paddle from Plans and billing in the app.
Our first-payment refund promise
Ask within 14 days of the first payment of a new monthly or annual subscription and we will arrange a full refund. You do not need to give a reason. This voluntary promise is in addition to any mandatory consumer rights.
Renewals and one-time top-ups
Our voluntary first-payment promise does not extend to routine renewals or one-time usage-credit top-ups. You may still request a refund for an error, duplicate charge, service problem or any right provided by applicable law or Paddle's policies. We do not override Paddle's refund decisions or your statutory rights.
Paddle purchases and consumer rights
For a purchase processed by Paddle, Paddle is the seller and merchant of record. Its Buyer Terms and Refund Policy govern the payment, withdrawal rights and refund processing. Rights vary by country and purchase type. For example, Paddle's policy describes a new 14-day withdrawal period for eligible UK annual subscription renewals. Nothing on this page removes rights that cannot lawfully be excluded.
Request a refund
Use the support link in your Paddle receipt or visit paddle.net and select the refund or withdrawal option. You can also email hello@rankzapseo.com from your account address with the order reference and we will help. Do not send card numbers or security codes. We aim to reply within one business day.
Processing and access
Paddle processes approved refunds, normally to the original payment method, under the timings in its Refund Policy. Bank posting times can vary. A refund may end access to the refunded subscription or remove unused credits associated with the refunded purchase. Ask us if you also want to cancel future renewal; do not assume that a refund alone cancels a subscription.
Cancel without requesting a refund
Use Plans and billing in the app, the customer portal link in your Paddle receipt, or paddle.net. Cancellation stops future renewal, with access continuing to the end of an already-paid period unless an immediate cancellation or refund is agreed. A trial must be cancelled before its first charge date if you do not want that charge. Deleting app data is not a cancellation.
See the Terms of service and pricing details.